Terms & Conditions

Last Updated: October 26, 2026

Welcome to FURMII! These Terms & Conditions ("Terms") govern your access to and use of our website, www.furmii.com, and the purchase of products offered by FURMII ("we," "us," or "our").
By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our services.

1. About FURMII
FURMII is a brand headquartered in New York, United States, specializing in interactive companion puppy toys designed to bring joy, comfort, and companionship through lifelike movements, realistic fur, and engaging sounds.
Our products are intended for entertainment and companionship. They are not living animals, medical devices, or substitutes for professional healthcare or personal care.

2. Website Use
By using our website, you agree to:
• Provide accurate and complete information when placing orders.
• Use our website only for lawful purposes.
• Refrain from activities that could damage, disrupt, or interfere with our website or its security.
• Respect all intellectual property rights associated with FURMII.
We reserve the right to restrict access to our website in cases of suspected fraud, misuse, or violations of these Terms.

3. Products & Descriptions
We strive to present our products as accurately as possible, including their appearance, dimensions, materials, colors, and interactive features.
However, please understand that:
• Product colors may vary slightly depending on screen settings and lighting.
• Minor variations in fur texture, appearance, and finishing may occur.
• Interactive movements and sounds may vary based on product design, battery condition, and usage.
• Product availability and specifications may change without prior notice.
We make reasonable efforts to keep product information accurate and will correct errors when identified.

4. Orders & Payments
All prices displayed on our website are in U.S. dollars (USD), unless otherwise stated.
By placing an order, you agree that:
• You are authorized to use your selected payment method.
• Applicable taxes and shipping charges may be added at checkout.
• Your order is subject to availability and payment verification.
• An order confirmation does not guarantee acceptance if an error, inventory issue, or suspected fraud is discovered.
If we cannot fulfill your order, we will notify you and issue an appropriate refund.
We reserve the right to correct pricing errors and cancel affected orders, with a refund of any payment collected.

5. Shipping & Delivery
We strive to process and ship orders promptly.
Estimated shipping times and delivery options are provided during checkout or on the relevant product page.
Please note:
• Delivery estimates are not guaranteed unless explicitly stated.
• Shipping times may be affected by carrier delays, holidays, weather, or circumstances beyond our reasonable control.
• Customers are responsible for providing accurate shipping information.
• International orders, where available, may be subject to customs duties, taxes, or import fees.
If we cannot ship within the promised timeframe, we will provide notice and offer the applicable cancellation and refund options required by law.
For further information, please review our Shipping & Returns Policy.

6. Pre-Orders
Certain FURMII products may be available for pre-order before they are ready for shipment.
Pre-order shipping estimates will be communicated on the product page or during checkout.
If a pre-order experiences a delay, we will notify affected customers and provide options to accept the revised shipping schedule or cancel for a refund, in accordance with applicable law.

7. Returns, Exchanges & Refunds
We want every customer to have a positive experience with their FURMII companion.
Returns, exchanges, and refunds are governed by our Shipping & Returns Policy, including applicable eligibility requirements, return timeframes, and procedures.
If your item arrives damaged, defective, or incorrect, please contact us at hello@furmii.com with your order information.
Nothing in these Terms limits any consumer rights or remedies that cannot lawfully be excluded.

8. Product Safety & Responsible Use
FURMII products contain interactive electronic or mechanical components and should be used according to the instructions accompanying each product.
For safe use:
• Follow all age recommendations and safety warnings on product packaging.
• Use only the specified batteries and follow battery installation instructions.
• Keep batteries and small detachable components away from young children.
• Avoid exposing electronic components to water, excessive heat, or other damaging conditions.
• Do not modify, disassemble, or misuse product components.
• Adult supervision is recommended where appropriate.
FURMII products are designed to provide entertainment and companionship experiences. Individual experiences may vary, and no specific therapeutic or medical outcome is guaranteed.

9. Intellectual Property
All website content, including product designs, photographs, videos, graphics, text, logos, trademarks, and other creative materials, belongs to FURMII or its respective rights holders.
You may not reproduce, distribute, modify, commercially exploit, or use our content without prior written permission, except as permitted by law.
Unauthorized use of FURMII intellectual property is prohibited.

10. Customer Reviews & User Content
We welcome customer feedback, reviews, photographs, and stories about FURMII companions.
By submitting content directly to our website for public display, you confirm that you have the necessary rights to share it and that it does not violate applicable laws or third-party rights.
You grant FURMII a non-exclusive, royalty-free license to display and reproduce submitted content in connection with operating our website and presenting customer reviews, subject to applicable law and any permissions collected at submission.
We reserve the right to remove content that is unlawful, misleading, offensive, or otherwise inappropriate.
This provision does not automatically authorize FURMII to reuse content posted independently on third-party social media platforms.

11. Third-Party Services
Our website may contain links to third-party websites or use external services, including payment processors, shipping providers, and social media platforms.
These services may be governed by their own policies and terms.
FURMII is not responsible for the independent content, privacy practices, or operations of third-party websites beyond our legal obligations.

12. Privacy & Personal Information
Your privacy matters to us.
Information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.
By using our website, you acknowledge that personal information may be processed as described in that policy, including information necessary for order fulfillment, customer support, and website operations.

13. Disclaimer of Warranties
We aim to deliver quality products and a reliable shopping experience.
However, to the extent permitted by applicable law, our website is provided on an "as available" basis, and we do not guarantee uninterrupted access or error-free operation.
Product warranties, if offered, will be described in the applicable product information or warranty documentation.
Nothing in these Terms excludes warranties or consumer protections that cannot lawfully be limited.

14. Limitation of Liability
To the maximum extent permitted by applicable law, FURMII will not be liable for indirect, incidental, special, or consequential damages arising from use of our website or products where such limitations are legally permitted.
Nothing in these Terms limits liability for fraud, willful misconduct, personal injury, or other matters for which liability cannot legally be excluded or restricted.
Your statutory consumer rights remain unaffected.

15. Changes to These Terms
FURMII may update these Terms periodically to reflect changes in our business practices, products, services, or applicable laws.
Updated Terms will be published on this page with a revised date.
Changes will apply prospectively unless otherwise permitted by law. Terms applicable to completed purchases will not be retroactively altered in a manner that unlawfully reduces customer rights.

16. Governing Law
These Terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.
Any dispute will be handled in accordance with applicable law and the jurisdictional rules of the relevant courts.

17. Contact Us
If you have questions about these Terms & Conditions, our products, or your order, please contact us.

FURMII Customer Care
New York, United States
Email: hello@furmii.com
Website: www.furmii.com

FURMII — A Little Friend for Every Moment.